Frequently Asked Questions
Everything you need to know about shopping at The Pack Stock
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive your prepaid shipping label.
Do you offer international shipping?
Yes, The Pack Stock ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking link. You can also log into your account on our website to view real-time updates on your shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I contact customer support?
Our team is available Monday through Friday from 9 AM to 5 PM EST. You can reach us via the 'Contact Us' form on our site or by emailing [email protected].